PRIVACY POLICY

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process your information only when we have a valid legal reason to do so.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties who help us provide our Services.

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

What are your rights? You have certain rights regarding your personal information, including the right to access, correct, or delete your data.

How do you exercise your rights? The easiest way to exercise your rights is by emailing us at privacy@underframe.com.

Personal information you provide to us

We collect personal information that you provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services. The personal information we collect may include the following:

• names
• email addresses
• company/organization name

Authentication. We use a passwordless authentication system (magic links sent to your email). We do not collect or store passwords.

Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. You may find their privacy notice link(s) here: https://stripe.com/privacy. We do not have access to your full payment card information.

Service Data. When you use our document storage and AI-powered querying system, we collect:

• Documents you upload (PDFs and other supported file types)
• Search queries you make against your documents
• Project information and organizational structures you create

Service Improvement Data. To improve our search capabilities and user experience, we may collect:

• Search queries (stored anonymously when possible)
• Feedback you provide on search results (upvotes/downvotes)
• Optional: Specific document segments related to your feedback (only when you explicitly choose to share)
• Search patterns and common query types (in aggregated form)

We use this data to:

• Improve search accuracy and relevance
• Understand common use cases in construction intelligence
• Identify and fix issues with search results
• Develop new features based on user needs

When providing feedback, you control whether to include document context with your upvote/downvote.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information necessary to provide and improve our Services.

The information we collect includes:

• Log and Usage Data. Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services.
• Device Data. Information such as your IP address (or proxy server), device and application identification numbers, browser type, operating system, and system configuration information.
• Basic Location Data. We collect general location information (city, state) based on your IP address for service optimization and compliance purposes.

We process your personal information for the following purposes:

• To provide our Services. We use your information to operate, maintain, and provide you with our document storage and AI-powered search capabilities.
• To manage your account. We use your information so you can create and log in to your account, manage your projects, and keep your account secure.
• To process payments. We use your information (through Stripe) to process your subscription payments.
• To improve our Services. We analyze usage patterns, search queries, and user feedback to improve functionality, search accuracy, and user experience. We may use anonymized and aggregated data to identify trends and common use cases.
• To communicate with you. We use your information to send service-related updates, respond to inquiries, and provide customer support.
• To ensure security. We process information to keep our Services safe and secure, including fraud monitoring and prevention.

AI-Powered Search

We use AI technology to help you search and retrieve information from your uploaded documents. Important points about our AI usage:

• We DO NOT use your documents or queries to train AI models
• Your data is processed to provide search results and improve our search capabilities
• Document content is processed through multiple AI services (for encoding, ranking, and search) to provide accurate results
• We may analyze anonymized query patterns to enhance search performance
• All AI processing is done in accordance with our AI service providers’ privacy policies

We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to such information to do that work.

Categories of Service Providers we work with:

• Cloud Infrastructure and Hosting: Web hosting, content delivery, and cloud computing services
• Database Services: Data storage and database management providers
• Document Processing: OCR (Optical Character Recognition) and document analysis services
• AI and Machine Learning Services: Natural language processing, text encoding, search ranking, and vector database providers
• Payment Processing: Payment and billing management services
• Communication Services: Email delivery and communication platforms
• Analytics and Monitoring: Usage analytics, error tracking, and feature analytics providers
• Task Processing: Background job processing and automation services

We also may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Requirements. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law. When you delete your account or documents, we will delete your personal information and files promptly.

Note on Deletion. When you delete documents or your account, we immediately remove the files from our systems. Once deleted, data cannot be recovered. We recommend downloading any important documents before deletion.

You have rights regarding the personal information we maintain about you:

• Access - You can request a copy of the personal information we have about you
• Correction - You can ask us to correct inaccurate information
• Deletion - You can request that we delete your personal information and account
• Data Portability - You can request your documents and data in a portable format
• Opt-out - You can opt out of marketing communications at any time
• Control Service Improvement Data - You can control whether your feedback (upvotes/downvotes) includes document context when you provide it

To exercise any of these rights, please contact us at privacy@underframe.com.

If you have questions or comments about this notice, you may contact us at:

Email: privacy@underframe.com

Address:
Underframe LLC
Attn: Privacy Officer
PO Box 184
Newmarket, NH 03857
USA